Question 1

How long does it take to process and ship my order?

Accepted Answer

We offer Royal Mail 24 hour UK express delivery for an additional £6.79 on our core range of products. ⚡

Otherwise, the average delivery time is 5–10 days. Orders typically take 2–5 working days to process, and 3–5 working days for shipping.

Have any questions about this? Please get in touch and we can give an accurate delivery estimate based on the product you're ordering.

Question 2

Can I change my shipping address after placing an order?

Accepted Answer

Absolutely — if you need to update your delivery address, please get in touch with us as soon as possible. We'll do our best to make the change before your order is processed and dispatched.

How to Contact Us:
 💬 Live Chat (available on our website)
 📧 Email: sales@tech-shack.co.uk
 📞 Phone: 0330 133 2358

Question 3

How much does shipping cost?

Accepted Answer

We offer free UK & EU shipping on all orders over £60.
For orders under £60, shipping costs typically range from £3.45 to £10.99, depending on the size and weight of your items.

Ordering from outside the UK or EU?
International shipping rates will vary and are clearly shown at checkout. If you’d like to confirm the cost before placing your order, feel free to reach out — we’re happy to help via LiveChat, email, or phone.
 👉 Click here for our contact details.

Question 4

I haven't received a confirmation email?

Accepted Answer

Confirmation emails are sent automatically shortly after your order is placed. Please check your inbox around the time of purchase — and don’t forget to check your spam or junk folder, just in case.

If you still can’t find it, there may have been a small typo in the email address you entered. Just reach out to us with your full name and the first line of your shipping address, and we’ll:

Locate your order
Correct the email if needed
Re-send your confirmation right away

Question 5

I haven't heard anything since I placed my order?

Accepted Answer

No worries — it likely means your order is still being processed or hasn’t yet been scanned by the courier.

Please check whether you're still within our standard delivery window of 5–10 days. If it’s been less than 10 days since you placed your order, we kindly ask for a little more patience — tracking will begin updating as soon as the courier receives and scans your parcel.

If it’s been more than 10 days, or you’re concerned at any point, feel free to contact us — we’re always happy to help.

Question 6

When will I receive my tracking number?

Accepted Answer

You’ll receive your tracking number 2–5 days before your order is due for delivery. As soon as your parcel is dispatched and scanned by the courier, we'll automatically send the tracking details to your email.

If you haven’t received your tracking information by that point, feel free to contact us, and we’ll be happy to assist.

TechShack Help Center

Frequently asked questions